1. Post a paragraph on each of the seminars attended this week; identify in what way they were useful, what you learnt, and anything that you felt was unexpected and/or surprising.
2. Read all 8 PCC cases in the case studies booklet in your folder. Using the 3 questions on the booklet's cover page as a guide, decide whether you think the complaint was upheld or not. Make notes to support your decision. We will then discuss these in class.
13C Thurs 17th March by the lesson
13D Fri 18th March by the lesson